Support Technician

Support Technician

A well-rounded IT Support Technician is needed to provide technical assistance and exceptional customer service to end users. This role involves both remote and in-person support, requiring strong communication and troubleshooting skills.

Ideal candidates should have at least 1-2 years of experience in desktop support, including installation, troubleshooting, and repair within a technology-driven environment. Basic network troubleshooting skills are also necessary.

This position requires a valid driver’s license and the ability to lift and carry heavy objects or work in physically demanding conditions for extended periods.

This is a long-term opportunity offering a comprehensive benefits package, skill development, and career advancement potential.

Position Responsibilities

    The specialist role provides a point of contact for technical assistance and support within ours client’s organization

·      Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.

·      Utilizes knowledge management tools to help resolve client issues.

·      Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users.

·      Active Directory/Group Policy Support

·       Windows 10/11 support for end users

·       Provide end-to-end IT support relating to hardware and software applications

·       Document, develop and improve existing IT processes, and adhere to established standards and best practices.

·       Support PC, Mac, Linux workstations, VDIs, and various tablet platforms

·      Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards

·      Troubleshoot hardware/software

·       MDM

Key Skills & Qualifications:

• Strong troubleshooting abilities in desktop support
• Excellent customer service and communication skills
• Experience in software installation and technical support
• Ability to assist with network connectivity and hardware issues
• Prior exposure to help desk environments or service desk operations
• Team-oriented mindset with a focus on building positive user relationships

Experience Level:

Intermediate

Pay and Benefits

The pay range for this position is $19.00 - $23.00/hr.