Technical Support Specialist

Job Overview:

We are seeking a skilled and customer-focused Desktop Support Technician to join our on-site IT support team. This position requires hands-on experience in desktop setup, maintenance, and troubleshooting in a Windows-based environment. The ideal candidate will also be comfortable assisting with a range of additional technical tasks, including basic support for security systems, servers, and networking equipment.

This is a unique, field-based role in a secure, structured setting where professionalism and adaptability are essential. The technician will be providing technical support to staff while occasionally interacting with individuals assigned to assist with daily operations.

Key Responsibilities:

• Provide on-site hardware and software support to end users
• Perform installations, diagnostics, and repair of desktop systems and peripherals
• Support device imaging and software deployments
• Assist with maintaining IT infrastructure, including cameras, servers, and switches
• Manage service tickets and document resolutions
• Communicate effectively and provide excellent customer service in a high-security environment

Required Qualifications:

• Proven experience with desktop support and troubleshooting
• Strong understanding of Windows operating systems and standard office applications
• Ability to carry and maneuver heavy equipment, and work in physically demanding environments
• Valid driver’s license required
• Willingness to attend and complete mandatory training sessions lasting up to three weeks

Preferred Skills:

• Excellent organizational abilities and self-direction
• Familiarity with support ticketing systems
• Adaptable mindset and strong interpersonal communication skills

Experience Level: Expert