Job Title: Administrative Support Representative

Job Description

Join a dynamic environment providing customer service and administrative support for a Toll Collections company primarily serving Louisiana. This role involves assisting customers with inquiries related to the GeauxPass and ensuring smooth operations within the customer service center.

Responsibilities

• Serve as the first point of contact for public customer service issues.
• Respond to public calls and provide general information and service regarding the GeauxPass.
• Maintain a thorough knowledge and understanding of the customer service center and GeauxPass operations.
• Process credit card and e-check payments for replenishment or violation payments.
• Open cases for unresolved customer inquiries.
• Handle customer complaints and research and adjust account discrepancies as requested.
• Process and reply to emails and cases from customers.
• Manage customer disputes.
• Process web correspondence to answer questions and assist customers.
• Handle the closing of customer accounts and submit requests for refunds when necessary.
• Update invoices, violation payments, customer payments, or accounts to keep demographic, vehicle, and credit card information current.

Essential Skills

• Customer service experience.
• Call center experience.
• Proficiency in Microsoft Office.
• Computer operation skills.
• Inbound call handling.
• Bilingual capabilities.
• Customer support skills.
• Excellent communication skills.
• Strong organizational and analytical skills.
• 1-3 years of relevant experience.

Additional Skills & Qualifications

• High school diploma or equivalent.
• Excellent attendance history.

Work Environment

The role is based in a cubicle call center, requiring 100% in-office presence. The work hours are from 10 AM to 6:30 PM, with mandatory training from 9:30 AM to 6 PM for 5-8 days. The office offers a small start-up family environment with great benefits, including 100% medical coverage, free parking, and a convenient location for lunch. Compensation is $19/hour for Spanish-speaking candidates