Service Desk Technician

On‑Site

Position Overview

An on‑site Service Desk Technician is needed to provide customer‑focused technical support in a fast‑paced environment. This role involves assisting end users with computer, hardware, and account‑related issues while delivering a positive support experience. You will handle incoming calls and emails, troubleshoot common problems, document all work, and escalate issues when necessary. This position offers meaningful work and opportunities for long‑term growth within an enterprise environment.

Key Responsibilities

• Provide first‑level support for end users by phone, email, and other communication channels.
• Troubleshoot basic hardware, software, and account‑related issues.
• Assist users with general office applications and common workstation functions.
• Perform password resets and handle access‑related requests.
• Document all interactions and resolutions clearly in the ticketing system.
• Escalate issues appropriately when additional support is required.
• Support remote users and assist with connectivity or access issues.
• Troubleshoot printers, peripherals, and general device problems.
• Work efficiently in a high‑volume environment while maintaining strong customer service standards.
• Complete additional duties as assigned.

Top Skills & Qualifications

• At least two years of help desk or phone‑based customer support experience.
• Strong troubleshooting ability and familiarity with common computer functions.
• Experience supporting end users in a structured environment.
• Ability to perform password resets and basic account administration.
• Strong verbal and written communication skills.
• Detail‑oriented with solid problem‑solving abilities.
• Comfortable working in a fast‑paced environment with minimal supervision.
• Experience supporting remote users and resolving connectivity issues.
• Ability to troubleshoot printers and general hardware.

Preferred Experience

• Experience with remote access support.
• Familiarity with enterprise‑level support processes.

Work Environment

• Fully on‑site role.
• Fast‑paced, customer‑focused support team.
• Opportunity to grow within a large, enterprise organization.

Job Type & Location

This is a Contract position based out of Louisville, KY.

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Apr 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.