Customer Service Representative

Description

Taking 30-40 inbound calls a day in a que

Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.

Pinpoints needs for modification or changes in program design and administrative procedures.

Records employee enrollment in benefits.

Explains and interprets more complex aspects of company insurance programs to employees and dependents.

Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.

Skills

customer service, customer support, computer skills, benefit plan, call center experience, open enrollment, insurance

Top Skills Details

customer service,customer support,computer skills

Additional Skills & Qualifications

MUST

- 1 year Customer Service (in-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but is a plus)

- Computer Skills (me be able to navigate Office, work through multiple tabs, understand webex)

-job tenure is heavily factored into hiring decision

NICE

Benefits knowledge

Call Center (not required, but is helpful)

Experience Level

Entry Level

#priorityeast