Senior Collections Representative

Description

We’re partnering with a long‑standing, reputable collections organization in Downtown Louisville to hire a Sr. Collections Representative. This is a great opportunity for an experienced call center professional who values coaching, development, and creating a positive customer experience within a performance‑driven environment.

This is an onsite-only role with no remote or hybrid flexibility.

About the Role

To ensure a deep understanding of internal systems, processes, and customer interactions, the selected candidate will begin in a frontline Collections Representative role for the first few months before transitioning fully into the advanced role.

A commitment to coaching, training, and supportive accountability is essential.

There may be an opportunity to handle escalated calls as part of the role.

Key Responsibilities

Drive team performance through consistent coaching, feedback sessions, and training.

Monitor and improve collection rates, call quality, customer satisfaction, and team retention.

Support new hires and tenured staff with tailored development to strengthen overall performance.

Ensure all collection activity aligns with legal and ethical standards.

Assist with escalated customer interactions as needed.

Foster a positive, customer‑first culture while maintaining compliance and performance expectations.

What Success Looks Like

A team that consistently meets or exceeds collection goals.

High‑quality, customer‑centered interactions across all calls.

A stable, engaged team with strong tenure and ongoing development.

A positive atmosphere built on coaching, constructive feedback, and supportive leadership.

Qualifications

3+ years of call center experience required (collections experience strongly preferred).

Previous leadership, team lead, or supervisor experience in a call center environment is preferred.

Associate’s degree or higher is highly preferred.

Strong coaching, training, and communication skills.

Ability to balance performance expectations with a customer‑service‑forward approach.

Comfortable managing a mix of seasoned and brand‑new collectors.

Must work onsite in Downtown Louisville daily (8:30 AM – 5:30 PM).

Enjoys the convenience of free onsite parking — an advantage in the downtown area.

Skills

call center management, customer service management, collections customer service

Top Skills Details

call center management,customer service management

Additional Skills & Qualifications

3+ years of call center experience required (collections experience strongly preferred).

Previous leadership, team lead, or supervisor experience in a call center environment is preferred.

Associate’s degree or higher is highly preferred.

Strong coaching, training, and communication skills.

Ability to balance performance expectations with a customer‑service‑forward approach.

Comfortable managing a mix of seasoned and brand‑new collectors.

Must work onsite in Downtown Louisville daily (8:30 AM – 5:30 PM).

Experience Level

Expert Level

This is a Contract position based out of Louisville, KY.

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Apr 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.