Technology Support Specialist

Description

TEKsystems is seeking a resource for the role of Technology Support Specialist. The successful candidate will be responsible for agency hardware, systems software and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities, and change control. Coordinates problem resolution and referrals to other support areas.

KNOWLEDGE & EXPERIENCE:

• Ability to identify and troubleshoot defective equipment

• Ability to identify and troubleshoot software and application issues

• Determine and resolve hardware issues prior to deployment

• Possess network room knowledge and experience

ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:

• Excellent customer service skills

• Excellent organization skills

• Strong written and verbal communication skills

• Ability to multi-task while taking phone calls in a fast paced environment

• Self-motivated

MINIMUM REQUIREMENTS:

Education: Bachelor’s degree in Computer Science.

Education Substitute: Associates Degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.

PRIMARY COUNTIES OF COVERAGE:

Travel counties are predominantly in Western KY, with occasional statewide travel

SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)

• Network Operating Systems

• Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP

• General Understanding of the ITIL Framework

TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:

• 08:00 – 17:00 M-F

• Work is primarily performed in an office setting

• Must be able to climb ladder

• Ability to lift 50+ lbs.

• Travel is required

• A valid driver’s license, dependable vehicle, and state required motor vehicle insurance are required. Will be expected to travel.

Skills

desktop support, printers, application support, win 7, win 10, dell, break/fix, configuration, A+, Windows 10, Deployment, Help desk, Customer service, Technical support, Mobile application, Upgrade, Software upgrades, Installation, Hardware troubleshooting, Imaging, Exchange, printer support, Desktop, Support, Windows, Office 365, Win10, Printers, Application support, Desktop pc support, Hardware, It support, Hardware/software, Phone support, Microsoft office, Outlook, Ticketing system, O365, Install, Microsoft, Desktop hardware, Customer support, troubleshooting, customer service oriented, hardware installation, Active directory, Mobile device, Mobile, A+, Servicenow, Configuration, Sccm, Service desk, Help desk support, Asset management, Vpn

Top Skills Details

desktop support, printers, application support, win 7, win 10, dell, break/fix, configuration, A+,Windows 10,Deployment,Help desk,Customer service,Technical support,Mobile application,Upgrade,Software upgrades,Installation,Hardware troubleshooting,Imagin

Additional Skills & Qualifications

Must have STRONG customer service skills and work well with non-technical end users. Must be responsible, courteous and reliable. Will be dealing with all levels of end users all the way up to the State Supreme Court Justice.

Experience Level

Intermediate Level

This is a Contract position based out of madisonville, KY.

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in madisonville,KY.

This position is anticipated to close on Apr 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.