Field Specialist I, Advanced CIP
Ricoh Americas Corp.
Posted Thursday, July 10, 2025
Posting ID: 300007166792664
Boston, MA
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Field Specialist I - Advanced CIP
Position Summary: We are seeking a highly skilled and self-driven Field Specialist to provide expert-level technical service, solutions consulting, and customer support for a wide range of equipment and services. This role requires advanced technical aptitude, strong problem-solving skills, and the ability to work independently in dynamic environments.
Key Responsibilities
Technical Expertise
Deliver advanced support in configuring, installing, troubleshooting, networking, and maintaining company products and services.
Act as a strategic consultant, resolving complex technical issues and repetitive challenges.
Mentor and support peers by sharing expert knowledge and leading collaborative problem-solving efforts.
Proactively identify and pursue opportunities to increase equipment and service utilization through value-driven recommendations.
Assemble, adjust, and maintain equipment in accordance with specifications and documentation.
Customer Engagement
Promote Ricoh's support services and proactively address customer needs with professionalism and insight.
Independently manage daily schedule, providing multi-solution support across accounts.
Build and maintain strong relationships with customers and internal teams to support ongoing success and satisfaction.
Work Management
Execute workload management and call handling procedures in alignment with current standards.
Provide a full range of services, including training, workflow evaluation, and solution implementation to enhance customer operations.
Administrative Functions
Meet performance standards related to response time, repair quality, and cost efficiency.
Complete all administrative documentation accurately and on time, including service reports, logs, and inventory updates.
Maintain appropriate levels of car stock or on-site inventory as assigned.
Performance and Results
Achieve productivity goals based on workload and experience level.
Participate in Ricoh's Extra Value programs (e.g., CS212) and ensure proper billing.
Accept and perform additional duties as assigned by leadership.
Qualifications
High school diploma required; post-secondary coursework in computers, electronics, mechanics, or networking preferred.
Valid driver's license with required auto insurance coverage for work-related travel.
Must meet the training and certification requirements outlined in the Technology Services Certification Program.
Knowledge, Skills, and Abilities
Strong multitasking, prioritization, and time management capabilities.
High degree of professionalism, especially in challenging circumstances.
Proficient in Microsoft Office and mobile technology platforms.
Adept at resolving conflicts, managing sensitive information, and developing practical solutions.
Committed to personal and professional development, as well as mentoring others.
Working Conditions
Extensive travel required between customer sites-by car or on foot depending on location.
May involve outdoor work and exposure to varied weather conditions.
Occasional overnight travel may be necessary.
Must be able to lift up to 50 lbs and move wheeled equipment up to 400 lbs; frequent kneeling, bending, and climbing may be required.
Occasional shift work, overtime, or on-call duties.
Role involves periodic pressure from deadlines, high service volume, and demanding customer interactions.
Position Summary: We are seeking a highly skilled and self-driven Field Specialist to provide expert-level technical service, solutions consulting, and customer support for a wide range of equipment and services. This role requires advanced technical aptitude, strong problem-solving skills, and the ability to work independently in dynamic environments.
Key Responsibilities
Technical Expertise
Deliver advanced support in configuring, installing, troubleshooting, networking, and maintaining company products and services.
Act as a strategic consultant, resolving complex technical issues and repetitive challenges.
Mentor and support peers by sharing expert knowledge and leading collaborative problem-solving efforts.
Proactively identify and pursue opportunities to increase equipment and service utilization through value-driven recommendations.
Assemble, adjust, and maintain equipment in accordance with specifications and documentation.
Customer Engagement
Promote Ricoh's support services and proactively address customer needs with professionalism and insight.
Independently manage daily schedule, providing multi-solution support across accounts.
Build and maintain strong relationships with customers and internal teams to support ongoing success and satisfaction.
Work Management
Execute workload management and call handling procedures in alignment with current standards.
Provide a full range of services, including training, workflow evaluation, and solution implementation to enhance customer operations.
Administrative Functions
Meet performance standards related to response time, repair quality, and cost efficiency.
Complete all administrative documentation accurately and on time, including service reports, logs, and inventory updates.
Maintain appropriate levels of car stock or on-site inventory as assigned.
Performance and Results
Achieve productivity goals based on workload and experience level.
Participate in Ricoh's Extra Value programs (e.g., CS212) and ensure proper billing.
Accept and perform additional duties as assigned by leadership.
Qualifications
High school diploma required; post-secondary coursework in computers, electronics, mechanics, or networking preferred.
Valid driver's license with required auto insurance coverage for work-related travel.
Must meet the training and certification requirements outlined in the Technology Services Certification Program.
Knowledge, Skills, and Abilities
Strong multitasking, prioritization, and time management capabilities.
High degree of professionalism, especially in challenging circumstances.
Proficient in Microsoft Office and mobile technology platforms.
Adept at resolving conflicts, managing sensitive information, and developing practical solutions.
Committed to personal and professional development, as well as mentoring others.
Working Conditions
Extensive travel required between customer sites-by car or on foot depending on location.
May involve outdoor work and exposure to varied weather conditions.
Occasional overnight travel may be necessary.
Must be able to lift up to 50 lbs and move wheeled equipment up to 400 lbs; frequent kneeling, bending, and climbing may be required.
Occasional shift work, overtime, or on-call duties.
Role involves periodic pressure from deadlines, high service volume, and demanding customer interactions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-SiteOperations
Workflow Management
Leadership
Consulting
Management
Multitasking
Mentorship
Billing
Customer Engagement
Professionalism
Lifting Ability
Microsoft Office
Time Management
Electronics
Valid Driver's License
Administrative Functions
Prioritization
Problem Solving
Troubleshooting (Problem Solving)
Technical Services
Customer Support
Mechanics
Technical Acumen
Technical Issues
Shift Work
Support Services
