Hospital Answering Service Operator

Description

Top Must Haves:

• Someone who's looking to learn, avid learner
• Competitive Edge
• Someone with positive attitude
• Good tenure***
• Near perfect Attendance needed

Customer Service Reps are taking 200 calls a day from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85% of calls within 30 seconds.

Since we are a 24/7 call center, we do not have set shifts. Instead, we have a window that allows us some flexibility when scheduling. For example, someone that is hired for a first shift must be available to work as early as 6:30am and as late as 6pm. They will not work 6:30am-6pm, but they will work between these hours. Schedules are made typically 3-4 weeks in advance, so they always know what they are working. All shifts require working every Saturday or Sunday. This is a requirement. We will send which weekday we are looking for and the shift when we reach out to you for assistance with recruiting.

Shifts Available:

First Shift between 7am-6pm –requires every Sunday

Swing Shift – Between10am-9pm-requires every Saturday

Swing Shift – Between 10am-9pm-requires every Sunday

Training is typically 10:30 -6:30 /7pm for all shifts!

No Free Parking for first shift- they encourage people not to drive

ATTENDANCE IS MANDATORY DURING TRAINING 2-3 WEEKS

IF YOU MISS TRAINING YOU WILL BE DROPPED FROM THE CLASS

Top Skills Details

Customer service,

Call center,

Data entry,

Inbound call

Additional Skills & Qualifications

Reliable- On time

Good Call quality

Courteous

Bilingual is a plus- Spanish or Asian Dialects- Not necessary-bilingual calls go to interpreter service

Experience Level

Entry Level