Customer Account Specialist
Westinghouse Electric
Posted Tuesday, July 29, 2025
Posting ID: 26306
Norwell, MA
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Customer Account Specialist - 8 Months
Norfolk, VA
Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
Your Day - to - Day
As a successful candidate, you will bring the following to the team
Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Norfolk, VA
Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
Your Day - to - Day
- Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries
- Performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.
As a successful candidate, you will bring the following to the team
- Minimum 2+ years of experience in a inbound call center environment
- HS/GED Required
- Associate degree prefer, not required
- Utilities experience a plus
- Customer Service fields especially inbound call center
- Must have customer-facing experience (in person or phone): 2 years or more
- Must have strong computer skills (Microsoft office, video conferencing, etc.)
- Must be able to multi-task between activities and screens during customer interactions.
- Experience working with the public where the customer experience is the main focus
- WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day.
- Competitive Pay
- Comprehensive Health and Income Protection Benefits
- 401(k) Savings Plan
- Paid Vacations for Qualifying Positions
- WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com
- EOE of Minorities / Females / Vets / Disability.
- You can submit your completed application, and also explore other available options, using the following link: https://www.jobs.net/jobs/wectec/en-us/
Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-SiteCustomer Inquiries
Customer Service
Account Management
Computer Literacy
Multitasking
Billing
Microsoft Office
Innovation
Inbound Calls
Video Conferencing
Reconciliation
