Customer Service Representative (Travel Industry)

Job Title: Client Coordinator

Location: Hybrid – Quincy, MA

Pay Rate: $22/hour

Start Date: ASAP

Employment Type: Contract-to-Hire

Shift Details:

Sunday- Wednesday or Wednesday -Saturday, They will always be 4 on 3 off.

Hybrid role: onsite days are Tuesday - Thursday

Shifts: Candidates need to be flexible because they will be assigned based on need after mentorship period.

The earliest shift start is 7 am and latest end is 8 pm.

Position Overview

We are seeking a Client Coordinator to deliver world-class service to ultra high-net-worth clientele in the private aviation industry. This entry-level role is ideal for individuals passionate about customer experience, creative problem-solving, and career growth in a fast-paced, luxury service environment.

Key Responsibilities

• Provide high-touch service via phone, email, and text
• Coordinate flight logistics including itinerary input, catering, and ground transportation
• Collaborate with internal teams (Flight Planning, Flight Management)
• Resolve client issues with ownership and creativity
• Communicate professionally with clients, vendors, and senior management
• Handle confidential information with discretion
• Support additional projects and administrative tasks as assigned

Required Skills & Qualifications

• Exceptional verbal and written communication skills
• Ability to think creatively and solve problems independently
• Proven ability to manage high-pressure, cross-functional client issues
• Bachelor’s degree preferred OR 2+ years of customer service or call centre experience
• Proficiency in Microsoft Office
• Strong emotional intelligence and adaptability to change
• Ability to collaborate effectively in a team environment

Work Environment & Growth

• Hybrid work model with a brand-new, state-of-the-art office overlooking the Boston skyline
• Continuous training and open feedback culture
• Opportunity to work cross-departmentally with sales, marketing, and operations
• Clear path for career advancement – current managers began in this role
• Exposure to a growing industry unlike any other