Client Management Consultant

Description

The Client Management Consultant (CMC) is a vital entry-level position, serving as the primary point of contact for clients and ensuring a seamless, world-class experience. CMCs are responsible for managing client communications, coordinating flight logistics, and delivering exceptional service.

Key Responsibilities

-Deliver high-touch service via phone, email, and text

-Gather and input flight itinerary details into internal systems

-Coordinate with internal teams (Flight Planning, Flight Management)

-Arrange catering and ground transportation

-Resolve client issues with ownership and creativity

-Communicate effectively with clients, vendors, and management

-Perform additional duties and projects as assigned

Top 5 Must-Have Skills

-Exceptional communication skills

-Customer service excellence

-Multitasking and attention to detail

-Emotional intelligence

-Flexibility and adaptability

Training Program

Duration: 5 weeks

Format: Classroom-style

Schedule: Monday through Friday, typically 9:00 AM to 5:00 PM

Focus Areas:

Jet systems and tools

Client communication protocols

Flight booking and coordination processes

Service standards and escalation procedures

Skills

Excellent Communication Skills, Emotional Intelligence, Customer Service Excellence, Multitasking & Attention to Detail, Flexibility & Adaptability, Proficiency in Microsoft Office, Ability to Handle Confidential Information, Creative Problem Solving, Team Collaboration, Adaptability to Change

Additional Skills & Qualifications

Ideal Candidate Profile

-Bachelor’s degree preferred or 2+ years of customer service/call center experience

-Aviation, hospitality, or luxury service experience is a plus

-Passionate about service and eager to learn

-Comfortable working nights, weekends, and holidays