Service Manager Consultant

Service Manager Consultant (Quincy, MA)

Hybrid Schedule | High-Touch Client Experience | Strategic Problem Solving

A leading private aviation company is seeking a Service Manager Consultant to join their elite team supporting high-net-worth individuals through a premium jet card program. This role is pivotal in ensuring real-time resolution of client issues and driving operational excellence through a robust Customer Escalation Management (CEM) program. This is not a management position.

• Permanent Shift: 4 days on, 3 days off (Sunday–Wednesday or Wednesday–Saturday)
• Hours: Early Shift 6:00 AM – 4:00 PM or Later Shift 4:00 PM – 2:00 AM
• Hybrid Work: Onsite days are Tuesday through Thursday
• Pay Rate: $20-22/HR
• Location: Quincy, MA

What You’ll Do

• Serve as the primary point of contact for jet card holders experiencing day-of-flight challenges.
• Act as the escalation lead for Client Management when managerial support is required.
• Lead resolution efforts with strategic and creative problem-solving.
• Collaborate cross-functionally with Sales, Marketing, Account Directors, and Executive Leadership.
• Identify root causes of service issues and implement preventative solutions.
• Maintain proactive communication with clients to ensure satisfaction and trust.
• Participate in client calls to manage concerns and facilitate timely resolutions.
• Translate client feedback into actionable service improvements in partnership with leadership.

This is a unique opportunity to join a high-performing team in the private aviation space, where your ability to think fast, communicate clearly, and solve

problems creatively will directly impact client satisfaction and brand reputation.