Entry Level Operations $22/HR - HYBRID SCHEDULE

IMMEDIATE CLIENT SERVICE REPRESENTATIVE NEEDED

OPPORTUNITY TO WORK FOR ONE OF THE LARGEST LUXURY TRAVEL/PRIVATE JET ORGANIZATIONS IN THE AREA

FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCMENT

QUINCY, MA

THIS POSITION CAN BE A HYBRID JOB AFTER TRAINING PERIOD

SHIFT: 10 HOUR SHIFT, 4 DAYS A WEEK, MUST BE ABLE TO WORK WEEKENDS/HAVE FLEXIBILITY

$22/HR

Qualifications:

• 3 years of office experience related to customer service or Bachelors Degree
• Excellent written communication and grammar skills
• Excellent phone communication skills
• Ability to problem solve and handle customer resolution
• Proficient in Microsoft Office applications

Responsibilities:

• Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter information into internal system
• Provide direct guidance and assistance to clients regarding company products, services and requests
• Take ownership of potential problems, offering creative solutions through to completion/resolution
• Exercise prompt and concise communication with clients and interdepartmental partners
• Candidates will be responsible for providing the highest level of customer service to clients who are booking trips through the company, working with high-net-worth individuals – emphasis on providing a “white glove” customer service experience!
• The ideal CMC (client management consultant) is a team player (works well as a member of a group), detail-oriented (capable of carrying out a given task with all the details necessary to get the task done right the first time), and dedicated (devoted to a task, purpose, or mission with loyalty and integrity)
• This is not a typical customer service role – candidates must possess excellent problem-solving skills, confidence, sound skills in decision making, be able to work under pressure, and handle angry clients