Client Management Consultant

Position Title: Client Management Consultant

Duration: 6-month contract to hire

Pay: Starting pay of $22/hr

Benefits:

• Generous paid time off
• 401K match up to 6%,
• health/dental/vision/FSA, long-term and short-term disability insurance, life and AD&D insurance, and
• Tuition reimbursement, onsite cafeteria, gym
• Dedicated co-workers, and the satisfaction of knowing you are part of a well-respected company at the forefront of Private Aviation

Job Description:

• Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter information into internal system
• Provide direct guidance and assistance to clients regarding company products, services and requests
• Take ownership of potential problems, offering creative solutions through to completion/resolution
• Exercise prompt and concise communication with clients and interdepartmental partners
• Candidates will be responsible for providing the highest level of customer service to clients who are booking trips through the company, working with high-net-worth individuals -emphasis on providing a “white glove” customer service experience!
• The ideal CMC (client management consultant) is a team player (works well as a member of a group), detail-oriented (capable of carrying out a given task with all the details necessary to get the task done right the first time), and dedicated (devoted to a task, purpose, or mission with loyalty and integrity)
• This is not a typical customer service role – candidates must possess excellent problem-solving skills, confidence, sound skills in decision-making, be able to work under pressure, and handle angry clients if issues arise
• Not a call center environment – this position is admin/office-based with a mixture of communication via phone and email with clients

Schedules:

• Must have flexibility, after training schedules could range from 6am-11pm on a 4x10 or 5x8 schedule with one weekend day included

Qualifications:

• There is no specific experience we are looking for – potential applicants can come from anywhere and any industry – this position is ALL about personality, professionalism, and soft skills
• Excellent communication skills (verbally and written)
• Must be confident, self-motivated, detailed-oriented, professional, polished, organized, and possess the ability to multitask
• Ability to handle confidential information is critical
• Proficiency with computers is mandatory (Microsoft Suite)
• Ability and passion to provide high quality customer service
• Degree preferred but not required