Integration Technical Services Manager

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

The Technical Service Manager oversees multiple projects with both on-site and off-shore teams. They oversee project health, manage the team and stakeholders, and lead efforts to improve program performance and customer experience.

Key to the success in this role is an ability to work across teams, both internally and externally and align solutions toward customer needs.

Key Responsibilities

• Developing and implementing effective service strategies and operational policies to enhance performance and reliability.

• Assisting release management processes, serving as a key liaison between development and support teams to ensure smooth deployments and issue resolution.

• Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability.

• Working on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability.

• Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives

• Coordinate with stakeholders to ensure alignment and clear communication

• Remove obstacles and resolve conflicts to maintain team productivity

• Monitor sprint progress and report key metrics (e.g., burndown charts)

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred)

• 5+ years in technical integration roles, including 2+ years in a leadership position

• Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps)

• Strong understanding of APIs, web services, middleware, and cloud technologies

• Excellent communication and stakeholder management skills

• Familiarity with ITIL or other service frameworks is a plus

• Hands-on experience in system integration, APIs, middleware, or enterprise service bus (ESB) technologies

• Scrum Master certification (CSM, PSM) preferred

• Strong understanding of Software Development Life Cycle (SDLC), DevOps methodologies, and industry-standard development best practices.

• Knowledge in cloud platforms (e.g., AWS, Azure, GCP) and infrastructure automation tools (e.g., Terraform, Jenkins).

Preferred Attributes

• Agile mindset with a focus on continuous improvement

• Detail-oriented with a systems-thinking approach

• Ability to thrive in fast-paced, hybrid tech environments