Systems Architect - End User Computing

**6-month contract to hire**

***On-site 2-3x per week in Columbia, MD***

****No C2C or sub-contracting****

Top Skills' Details

1.) 7+ years of demonstrated leadership in the design and deployment of endpoint device management technologies, hardware builds and configurations, software management platforms, OS distribution and migrations, software distribution, and collaboration tools

2.) Experience managing cloud-based EUC solutions and hybrid environments

3.) Experience with Microsoft technologies including desktop virtualization, remote access solutions, management platforms, and mobile device management

Description

Position Description:

The System Architect - End User Computing (EUC) is responsible for designing and implementing end-user computing solutions that provide secure, efficient, and reliable access to application services and data. This role will collaborate with various technical and business stakeholders to ensure that the EUC infrastructure aligns with organization’s needs while incorporating the latest technological advancements to enable new organizational capabilities. This role will maintain awareness of current industry trends, product development lifecycles, and vendor best practices to incorporate this knowledge into solution designs. The system architect needs to have an excellent understanding of our client's technology portfolio, business functions, and operational processes. This ensures that EUC technology portfolio can effectively support our client's daily activities and help realize its business objectives.

As part of their duties, the system architect will lead the planning, design, and deployment of desktop solutions, Chromebook and tablet platforms, mobile device management (MDM), asset management, and other supporting technologies. They will guide the project level solution design and ensure that our client's enterprise standards are regularly updated and effectively applied. When exceptions occur, the System Architect will work with business and technology stakeholders to develop suitable workarounds and create mitigation plans to address any identified gaps. They will create relevant support documentation and transition critical knowledge need to sustain production solutions. The System Architect will build and maintain deep working relationships with the technical teams to evaluate how the production solutions are performing and identify opportunities for improvement.

Essential Duties and Responsibilities:

•Develop and implement comprehensive EUC strategies and architectures

•Design scalable and secure end-user computing environments, including desktop virtualization, remote access solutions, management platforms, and mobile device management

•Architect end-user solutions using Microsoft 365 and Google Workspace

•Create architectural diagrams, design documents, and technical specifications in support of architectural review process

•Acts as an advocate for improving the user experience through optimization of existing solutions and driving innovation

•Lead the deployment of EUC solutions by coordinating internally and across teams to ensure minimal disruption to end users

•Oversee the configuration and integration of hardware, OS, VDI, MDM, asset management, and other EUC management technologies

•Ensure compliance with internal security policies and standards as well as industry and vendor best practices

•Work closely with IT teams, business units, and external vendors to understand requirements and deliver appropriate EUC solutions

•Act as Subject Matter Expert (SME) by providing technical guidance and support to project teams and end users

•Effectively Communicate technical concepts and solutions to non-technical stakeholders

•Monitor the performance and usage of EUC systems to identify opportunities for improvement

•Establish and maintain communication channels for user feedback as part of the continuous improvement process

•Implement best practices for system optimization, patch management, and upgrades

•Troubleshoot and resolve complex issues related to end-user computing environments

•Provide escalation support and guidance for critical incidents and service outages

•Ensure EUC solutions comply with organizational security policies and regulatory requirements

•Implement and manage endpoint security measures, including antivirus, encryption, and data loss prevention

•Conduct regular security assessments and audits of EUC environments

•Stay current with the latest trends and technologies in end-user computing

•Evaluate and recommend new tools, technologies, and practices to enhance the EUC infrastructure

•Lead proof-of-concept initiatives to explore new EUC solutions

•Lead and supervise the End User Computing Engineers

•Provides expert knowledge and guidance to define End User Computing vision, strategy, and operational procedures

•Executes Performance Management process, addressing performance and/or policy issues in a timely manner

•Provides regular and consistent status updates to leadership on team assignments and escalates any concerns or issues

•Supports project initiatives including, but not limited to, identifying and analyzing business needs, assessing the general test strategy and scope, and time and resource estimates

•Works effectively in a collaborative environment and fosters teamwork across all levels of the organization

•Provide thought leadership on End User l concepts, processes, procedures, and standards across technology stakeholders to foster their adoption

•Facilitate discussion and understanding of End User Computing best practices across the organizatio

•Mentor team members and conduct knowledge sharing sessions to grow the skillsets and capabilities of the department

•Assess emerging technologies to understand how and where they can add value to meeting End User Computing needs•Continually work to enhance breadth and depth of knowledge and experience.

•Identifies and anticipates trends and investigates organizational objectives and needs.

•Performs other duties as assigned

Minimum Requirements:

•B.S. in Computer Science, Information Systems, or related major or 10+ years of technology business experience

•7+ years of demonstrated leadership in the design and deployment of endpoint device management technologies, hardware builds and configurations, software management platforms, OS distribution and migrations, software distribution, and collaboration tools

•Strong technical knowledge of Microsoft technologies such as Windows OS, Active Directory, and Office 365

•Strong understanding of mobile device management (MDM) technologies for Android, iOS, and Chromebook devices

•Experience managing cloud-based EUC solutions and hybrid environments

•Practical understanding of the Software Development Lifecycle and an ability to work with Agile and Waterfall project teams to delivery high quality solutions

•Demonstrated ability to use automation and scripting tools to accomplish deployment tasks

•Familiarity with security frameworks and standards such as HITRUST, CSF, NIST, OWASP, etc.

•Ability to communicate complex ideas and influence others in a tactful and diplomatic manner

•Strong analytical problem solver with attention to detail

•Ability to effectively manage multiple tasks simultaneously

•Ability to be "Lead by example" in a fast-paced, dynamic environment

•Experience working in a team-oriented and collaborative matrix environment

•Proficiency in the English language is required

•Excellent communication skills

•Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams, etc.)

On-site vs remote requirements

• 2-3 days on-site

• 2-3 days remote

Skills

Architecture, Enterprise architecture, Azure

Top Skills Details

Architecture,Enterprise architecture,Azure

Additional Skills & Qualifications

Job Description

• End User Computing team

o Would be working directly with Anh-Tuan Nguyen and 2 EUC Engineers on the team

• Provide road mapping, strategy, and technical leadership for EUC solutions

• Skilled Notes application for patients on Chromebooks for Caregivers out in the field

• Deploying Samsung Tablets for different lines of the business

• M365 suite of products

o MS Intune for MDM

o SCCM for deploying images and applications

• Existing fleet of multiple devices (Windows)

o Troubleshooting of Windows devices

• Endpoint Management

• On-premises patching process

• Management consoles (Google, MS Intune)

• Transitioning on-prem workloads into the Cloud

o Putting in Cloud gateways right now

• Device Count

o 4,000 Windows devices

o 10,000 Chromebooks

o Samsung tablets for Behavioral line of business

Experience Level

Expert Level