Bilingual Customer Service Representative

The Bilingual (English and Spanish) Call Center Representative is a key member of the back-office support team for our Automated Traffic Safety Enforcement

program. The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment.

Responsibilities include, but are not limited to: answering inbound calls, verifying violation images, validating vehicle information, processing and assisting with payments, and data entry. This position requires a high degree of efficiency, dependability, reliability, and accountability.

• These individuals will be taking calls from citizens who have received a notice about a parking violation.
• Provides one-stop resolution and education to the public on programs and services.
• Responsible for timely and accurate handling of calls and information, including incoming calls, documents, data entry, scheduling, and mailings.
• Displays a positive, professional, and empathetic customer-focused approach.
• Utilizes tools and online resources to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently.
• Maintains programs and technical knowledge related to services for each client.
• Exhibits effective communication skills tailored to each audience.
• Able to document public interactions clearly and concisely.

Additional Skills & Qualifications:

Fluent in English and Spanish is a requirement.

• High school diploma or GED.
• 2 years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment.
• Strong interpersonal skills, including the ability to interact with varying personalities and defuse sensitive situations under pressure.
• Strong organizational and time-management skills, including the ability to handle multiple tasks simultaneously.
• Minimum of 30-35 words per minute typing skills.
• Proficiency with the Microsoft Office Suite.
• Ability to perform word processing, database maintenance, and accounting functions including system updates and some troubleshooting.

Work Environment

• Office hours are 9 AM-6 PM.