Servicenow Business Analyst

Description

Job Description:

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Defense Information Systems Agency "DISA" and their mission to meet the changing needs of the Department of Defense's ISP for 2.5 million users. The ServiceNow Technical Business Analyst Lead will serve as the key technical resource leading the strategy and all Business Analyst aspects for the development, support, and maintenance of the ServiceNow TSOM and OMT implementation. The successful candidate will have fluency in ServiceNow including SAM processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices.

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?

Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?

Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?

Are you comfortable with proactive outward communication and technical leadership?

Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?

Do you have the flexibility, creativity, and resilience to pivot the mission for success?

Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

Mentorship & Career Growth:

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced engineers will be assigned to new hires for one-on-one mentoring, collaborative code reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

Foundation for Success (Basic Qualifications):

This experience is the foundation a candidate needs to be successful in this position:

High Level Business Analyst Expertise

High level experience with a broad experience with the ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices.

High level experience working with ServiceNow Asset Management modules

High level experience gathering requirements and developing business processes.

Factors to Help You Shine (Required Skills):

These skills will help you succeed in this position:

Effective leadership communications and team player (externally /externally)

Experience gathering requirements and buidling user stories for TSOM and OMT ServiceNow Modules

Experience designing and developing ServiceNow process flows/workflows

Effective executive/stakeholder level briefings

How to Stand Out from the Crowd (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

ServiceNow Certified Implementation Specialist (CIS) a plus

Agile development cycle

Experience with process flow documentation creation.

Strong verbal and written communication skills.

Day to Day Responsibilities:

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading!

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.

Find your “Why” with us!

Serve as the ServiceNow Technical Business Analyst is responsible for implementing a ServiceNow solution design using best industry practices.

Provide Business Analyst leadership

Facilitate effective communications within a complex matrix organization (internal/external teams).

Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.

Design and develop solutions within the ServiceNow environment that meet the customer requirements.

Participate in discovery sessions and process definitions with the project team and developers.

Work with advanced technical principles, theories, and concepts.

Challenge with working on complex technical problems and providing innovative solutions.

Work with highly experienced and technical resources

All other duties as assigned or directed

Skills

Servicenow, Itsm, Cmdb, Development, Javascript, Scripting, Change management

Top Skills Details

Servicenow,Itsm,Cmdb,Development,Javascript,Scripting,Change management

Additional Skills & Qualifications

This candidate needs to have a high level of professionalism as they will be working on an Active Military Base

Experience Level

Expert Level

This is a Contract position based out of Fort Meade, MD.

The pay range for this position is $60.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Fort Meade,MD.

This position is anticipated to close on Feb 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.