Warranty Specialist

Warranty Specialist

Description

• Adjudicate warranty cases based on established criteria and be able to identify customer induced damage versus product defects.

• Analyze product warranty operational data, failure reports, warranty claims, and associated sales activities as needed to identify developing trends where corrective actions may be needed.

• Develop standard department databases and reporting dashboards to provide appropriate visibility to warranty issues affecting products and expected costs as solutions are implemented.

• Maintain a “Top-10” issues type of tracker for assigned product lines.

• Work across the enterprise (programs, finance, engineering sourcing etc.) to monitor and report on status of corrective action plans and associated financial recovery efforts from appropriate suppliers.

• Track progress on product improvement campaigns and associated costs.

• Monitor and report on warranty claim monthly metric reports. Maintain historical data.

• Collaborate with Program Managers and Buyers to identify warrantable repairs and improve warranty coverage processes and policies as needed to achieve business objectives.

• Support status briefs for senior management

• Work on special issues, projects/presentations.

Skills

Warranty Analysis, SAP, Excel, Customer service

Additional Skills & Qualifications

• Bachelor's Degree with 3-5 years of warranty analysis or related field experience or HS Diploma with 8-10 years of warranty analysis or related field.

• Proficient in Microsoft Word and Advanced Excel skills.

• Knowledge of business processes. Experience with, SAP or similar system is desired.