Job Title: Laboratory Administrative Assistant

Job Description

The Reporter Admin is responsible for delivering accurate and timely reports to clients under the supervision of General and Technical Supervisors. This role requires adherence to company procedures, policies, and HIPAA regulations, while maintaining professionalism in client interactions.

Responsibilities

• Provide accurate results and reports to clients in a timely manner.
• Comply with all company procedures and HIPAA regulations.
• Conduct oneself professionally in all client interactions.
• Answer and document phone calls professionally and helpfully.
• Generate correct reports and distribute them within turnaround time.
• Record and log any delayed results, notifying supervisors if necessary.
• Ensure confirmations of sent results are stored correctly.
• Complete required checklists and cover sheets accurately daily.
• Follow up on pending reported results.
• Resolve sample issues and document appropriately.
• Communicate clearly with coworkers and clients to clarify questions and procedures.
• Ensure remaining work at end of shift is covered or approved for completion next day.
• Respond to emails promptly and appropriately.
• Assist with new client registrations and editing in the LIS.
• Identify and consult on problems affecting test results/reports.
• Perform and document corrective actions as assigned.
• Assist in quality control/improvement activities.
• Complete and document all training activities.
• Perform other duties as assigned.

Essential Skills

• Proficiency in administrative support and customer service.
• Experience with Microsoft Office Suite, especially Excel and Outlook.
• 2-3 years of administrative and lab experience dealing with reports required.
• 2-3 years of data entry experience required.
• Ability to type at least 50 words per minute required.
• Attention to detail.

Work Environment

The position requires working in both lab and office settings, with 30% of the time spent in the lab and 70% in an office environment. Employees are provided with necessary gear such as gloves and lab coats. The role operates on a Tuesday through Saturday schedule, from 9 AM to 5 PM, and is 100% onsite. The work environment is casual and friendly, offering phenomenal benefits, solid 401K matching, and opportunities for remote work after transitioning to direct employment.