Recipient Services Representative

Job Title: Recipient Services Representative

Job Description

The Recipient Services Representative will ensure that all Benefit Recipients receive extraordinary service when making changes to pensions. This role requires accurate and timely entry of all necessary change, correction, stoppage, or resumption information. The representative will communicate sympathetically and efficiently with recipients via phone or mail.

Responsibilities

• Process direct deposit, tax information, change of address, and verification requests.
• Manage pensioner status forms and bank advice.
• Handle expiration reports, confirm queues, stop/void, and reissue check requests.
• Process recipient death certificates, pop-ups, and return to trade.
• Remove and restore benefit recipients to pension rolls.
• Address overpayments and coordinate with the accounting department for returned pension checks.
• Prepare correspondence related to collection processes for electronic filing.
• Communicate with pension recipients and banks to establish repayment agreements and send collection letters.
• Update pension benefit information using internet resources and Accurint.
• Prepare documentation for fraud or forgery claims.
• Maintain records of pension overpayments in Excel.
• Assist in recouping federal income tax overpayments and in responding to 1099 inquiries.
• Create binbooks and custom letters related to these functions.

Essential Skills

• Proficient data entry skills.
• Experience in customer support.
• Proficiency with Microsoft Office Suite.
• Experience in banking and customer service.
• Ability to type at least 40 words per minute.
• Strong mathematical skills.

Additional Skills & Qualifications

• Accuracy and attention to detail.
• Strong analytical and communication skills.
• Commitment to providing excellent customer service.
• Dependability and punctuality.
• Flexibility and ability to adapt to changes.
• Initiative and motivation towards achieving group goals.
• Professional demeanor and ability to work well within a team.
• Effective time management skills.
• Problem-solving abilities and readiness to escalate issues when necessary.
• Willingness to develop new skills through training.

Work Environment

The work schedule is 40 hours per week initially, with a transition to a 35-hour work week upon permanent hire. The role offers a flexible schedule, with working hours from 7:30-8:30 AM to 3 or 4 PM. Upon conversion, the representative will have the option to telework, working onsite three days and remotely two days per week. A reliable internet connection and a quiet work environment at home are necessary for remote work. The office environment is supportive, with a focus on team collaboration and professional development.

This is a Contract to Hire position based out of Rockville, MD.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Rockville,MD.

This position is anticipated to close on Dec 23, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.