It Support Technician

TEKsystems is searching for an technician onsite Ann Arbor, MI. This role will allow someone to grow with in the IT industry by gaining experience working with a wide range of technologies. Our client is actively looking to find someone who is excited to be a part of is a growing company

Position Responsibilities

    The specialist role provides a point of contact for technical assistance and support within ours client’s organization

·      Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.

·      Utilizes knowledge management tools to help resolve client issues.

·      Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users.

·      Active Directory/Group Policy Support

·       Windows 10/11 support for end users

·       Provide end-to-end IT support relating to hardware and software applications

·       Document, develop and improve existing IT processes, and adhere to established standards and best practices.

·       Support PC, Mac, Linux workstations, VDIs, and various tablet platforms

·      Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards

·      Troubleshoot hardware/software

·       MDM

Position Requirements, 1+ year of the following:

•      Windows Operating Systems experience

•      Active Directory and account management

•      Office 365 Suite Support

•      Deployment/installation/ configuration, maintenance, and troubleshooting of end-user equipment (mobile devices, peripherals, etc.)

•       VPN/Access

•       Network/Hardware Support

Skills:

Troubleshooting, Hardware, Customer service, Technical support, Deployment, Desktop, Support, Imaging, Windows 10, Help desk, Troubleshooting hardware, O365, Windows, Office 365, Mac, Apple