Job Title: Payments Product Owner

Job Description

The Payments Product Owner plays a pivotal role in shaping and executing the strategy for payment processes and services across our Direct-to-Consumer (D2C) platforms. This role is responsible for driving seamless, secure, and efficient payment experiences that align with business goals and customer expectations.

Responsibilities

• Define and maintain the vision, strategy, and roadmap for payment products, ensuring alignment with broader company objectives and customer needs.
• Partner with IT, D2C, Finance, Legal, Compliance, Marketing, and Customer Support to gather input, align priorities, and deliver integrated solutions.
• Monitor industry trends, emerging technologies, and regulatory developments (e.g., PCI DSS, GDPR) to inform strategy and identify innovation opportunities.
• Track key payment KPIs, identify areas for improvement, and implement enhancements to reduce costs, improve reliability, and elevate the user experience.
• Collaborate with Accounts Receivable and Consumer Services to troubleshoot and maintain system integrity.
• Ensure all payment solutions meet security and compliance standards and work closely with internal teams to proactively manage risks.
• Translate business needs into clear, actionable user stories and functional requirements.
• Prioritize and maintain a well-groomed product backlog to support agile development.

Essential Skills

• 3+ years of experience in product management, with a focus on payments or financial technology.
• Deep understanding of payment processing, including various payment methods such as credit cards, debit cards, ACH, mobile wallets, payment gateways, and fraud prevention techniques.
• Strong understanding of online payment gateways, billing systems, and eCommerce platforms.
• Proficiency in data analysis and reporting to identify trends and improve collection efficiency.
• Experience implementing different payment methods in an eCommerce environment including credit cards (Visa, Mastercard, Discover, Amex), PayPal, Apple Pay, Acima, and Affirm.

Additional Skills & Qualifications

• Bachelor's degree in a related field (e.g., Computer Science, Business, Finance) preferred.
• Experience with Agile methodologies such as Scrum and Kanban.
• Familiarity with product management tools like Jira and Confluence.
• Experience working with QuickLizard.

Work Environment

The work environment embraces cross-functional collaboration with various teams including IT, Finance, and Marketing. It operates on agile methodologies requiring regular interaction with product management tools. The role involves staying updated with industry trends and regulatory standards, ensuring a dynamic and responsive work setting.