Patient Access Representative

Job Title: Patient Access Representative

Location: Detroit, MI

Schedule: 11:00 AM – 7:30 PM | 32 hours/week (with potential for additional shifts)

Compensation: $19.00/hr + $1.50/hr shift premium = $20.50/hr

Shift Requirements: Every other weekend and holiday availability required

Training: Full-time (40 hours/week) during training period, 32 hours a week with potential for more!

Position Summary:

The Patient Access Representative plays a vital role in the Emergency Department by ensuring efficient and accurate patient registration and check-in. This position requires a high level of customer service, attention to detail, and the ability to thrive in a fast-paced, high-volume environment. The representative will be responsible for collecting and verifying patient information, insurance details, and payments, while maintaining a professional and compassionate demeanor.

Key Responsibilities:

• Greet and assist patients in a courteous and professional manner
• Complete full patient registration, including demographic and insurance information
• Collect co-pays and provide financial liability education to patients
• Ensure accurate documentation and scanning of required legal and medical forms
• Verify insurance eligibility, benefits, and obtain necessary authorizations
• Perform scheduling for diagnostic procedures and post-discharge care as needed
• Maintain compliance with hospital policies and regulatory standards
• Navigate the Emergency Department to support patient flow and registration needs
• Collaborate with clinical and administrative teams to ensure seamless patient experiences

Qualifications:

• Minimum typing speed of 35 WPM
• Proficient in data entry and use of PC/CRT/printer systems
• Strong customer service and communication skills
• Ability to work effectively in a high-pressure, fast-paced environment
• Completion of a Medical Terminology course required
• Familiarity with third-party payor requirements and compliance standards preferred
• Experience with EMR systems and hospital registration processes preferred
• Ability to interpret physician orders and insurance documentation accurately
• Must be able to work in multiple patient access service areas, including the Emergency Department

Preferred Skills:

• Medical office or hospital experience
• Knowledge of medical insurance and co-pay procedures
• Strong interpersonal and negotiation skills
• Team-oriented with a collaborative mindset