Patient Access Director

The Director of Patient Access is responsible for the hospital's Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals.

M-F 8A-5P (Possible on call during the weekends)

MUST HAVE:

▪ Must have PAD experience (Min of 2 years)

▪ At least 4 years manager/director level experience, including experience managing multi-level positions.

▪ At least 1 year director level over multiple facilities/units or equivalent business experience

▪ 4 year college degree

▪ Strong knowledge and ability to drive operational metrics.

▪ Knowledge of detailed Patient Access processes

▪ Knowledge of the flow of the revenue cycle

Responsibilities:

• Client Service Level Agreements (SLA)

• Operating goals, set by the Patient Access Process group that drive SLA

• Relative cost management metrics goals

- Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics. Works daily with direct reports to execute against plans.

- Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels.

- Analyzes monthly P & L’s to ensure positive EBIT performance.

- Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc.

- Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers.

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