Helpdesk Support Specialist

Description

Job Description

On site in Grand Rapids for first few days, local to GR candidate needed. This candidate will be getting tickets / inquiries and following up versus getting incoming calls through the traditional helpdesk que. Calls routed the helpdesk that need follow up will go to this person. End users will be customers / doctors / nurses and not internal people.

Someone who can have experience within medical workflows, following up, customer service, and documentation.

They’re ideally looking for someone with medical office experience or someone who’s confident in phone communication and high level customer service. This role is connected to the Help Desk team and works in tandem with them.

Schedule:

• Week 1: Monday, Tuesday, Wednesday, Thursday

• Week 2: Monday, Tuesday, Thursday, Friday, Sunday

• Week 3: Monday through Friday

• Week 4: Monday, Tuesday, Thursday, Friday, Sunday

Experience Level

Intermediate Level