IT Support Specialist (IT Managed Service Provider Experience Required)

*Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties*

*We are looking to set up interviews as early as this week*

Job Description:

The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets.

Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.

Help Desk Support Technician - Responsibilities:

- Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD

- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

- Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.

- Knowledge of Windows 10 - installing and troubleshooting

- Installing, configuring, and troubleshooting desktop hardware and peripherals

- Microsoft 365 Basic Administration

- Active Directory Basic Administration

Help Desk Support – Requirements:

- 2+ years' experience working for an IT Managed Services Provider

- Good computer skills with IT and Customer Service experience.

- Experience with RMM (ConnectWise, Datto, AutoTask, etc.)

- Experience with the following Cloud technologies – Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online

- Experience with the following technologies – Windows, Windows Server, Office applications

* CompTIA Certifications are desirable for this role *

*Medical, Dental, and Vision Benefits Offered from Day One*

* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *

Pay and Benefits

The pay range for this position is $50,000 - $65,000 (Must meet the Requirements for this role)

Workplace Type

This is a fully onsite position in Grand Rapids, MI.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)