Member Customer Services Representative

MEMBER CUSTOMER SERVICE

WORK SET UP:

• Onsite

TRAINING:

• Training – M-F 8 am to 5 pm. 3 Months with a 1-hour lunch.

WORK SCHEDULE:

• 5 days per week (Comfortable to work at least 1 weekend day)

Dress: Business Casual

MFCU Job Description:

Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.

What You’ll Do:

• Answer an average of 80-100 calls per day by addressing members' inquiries, solving problems, and providing new product information.
• Answer members' telephone calls promptly and in an appropriate manner
• Answer inquiries on banking products, including checking, savings, loans, and lines of credit
• Document all customer inquiries and comments thoroughly and quickly
• Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problems
• Determine members' financial service needs, and recommend services and products that address these needs
• Collect member loan payments.
• Handle various accounting transactions

Skills

data entry, Customer service, member service, call center

Additional Skills & Qualifications

• Outgoing, personable candidates. You must truly love people to work here.
• Team members to work one of three shifts – we have opportunities around the clock!
• Previous retail/customer service experience.
• Call Center and/or financial institution experience is a plus.
• Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high-quality experience for our members. They deserve the best!
• Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus!

Experience Level

Entry Level

This is a Permanent position based out of Lathrup Village, MI.

The pay range for this position is $33280.00 - $40560.00/yr.

Company benefits will be shared, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you!

This is a fully onsite position in Lathrup Village,MI.

This position is anticipated to close on Mar 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.