Member Services Representative

Job Title: Member Service Center Representative

Key Responsibilities:

• Handle 80-100 calls per day addressing member inquiries, solving problems, and providing product information
• Assist members with checking, savings, loans, and lines of credit
• Accurately document customer interactions
• Resolve account issues quickly and professionally
• Recommend financial services that align with member needs
• Collect member loan payments and handle various accounting transactions
• Act as the voice of our brand—friendly, confident, and positive
• Provide problem-solving solutions and guide members through issues
• Maintain follow-through to ensure all details are covered

Required Skills & Qualifications:

• Outgoing, personable candidates—you must truly enjoy working with people
• Previous customer service or retail experience
• Call center and/or financial institution experience preferred
• Strong computer skills—quick typing, searches, and performing transactions
• High school diploma/GED required (Associate’s degree in business or related field is a plus!)