Open Enrollment Specialist

Description

WORK SCHEDULE:

• Monday - Friday 9am- 5pm during the 1st 2 weeks of training with 1/2 hour unpaid lunch (40 hours a week)

• After training the schedule will be flexible. A person can start as early as 7am- 9:00am and work an 8 hour shift- they are open as long as the person works 40 hours in 1 week.

• Must be local to Okemos. Employees will pick up equipment in Okemos on their 1st day and be able to meet their manager.

• Position will last through the end of January 2026. If there is a role that the candidate qualifies for, they could be considered for other roles that are direct.

JOB DESCRIPTION:

• Verifies, enters, corrects group, member, and agent information into relevant applications, including adds, terminations, updates, member merges, new clients, new plans, agency mergers, agent of record changes, contract changes, renewals, and history

• Composes, prepares, and modifies group and agent documents

• Enters manual eligibility records into the system to process, update, and correct file information

• Retrieves and reconciles information in files when rejected by the system

• Researches and determines whether inaccurate data should be updated, routed or adjudicated for claims processing

• Corrects and updates information entered through the optical scanning or data entry process

• Accesses various software programs, and gathers and summarizes information from/for various reports

• Operates office equipment which may include a personal computer, copier, fax machine, scanner, etc.

• Maintains related departmental records, files, filing system and/or records retention systems (hardcopy, electronic, and imaged)

• May provide back up to department secretary

• Opens and distributes mail and handles incoming/outgoing correspondence