Job Title: Order Processing Specialist

Job Description

We are seeking a customer-focused Order Processing Specialist to provide exceptional service to clients by ensuring their needs are met promptly and efficiently. This role requires excellent communication skills, a strong attention to detail, and the ability to work collaboratively with various departments.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Utilize ERP System to process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with the sales, production, and shipping departments to ensure timely delivery of products.
• Resolve customer complaints and issues in a professional and courteous manner.
• Provide product information and support to customers.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in training programs to stay updated on product knowledge and company offerings.
• Serve as the primary point of contact for assigned customer accounts, managing all communications and support needs.
• Coordinate and communicate changes to orders or delivery timelines with both customers and internal teams.
• Interpret and relay customer-specific requirements across departments.
• Enter and manage customer sales orders in the ERP system with a focus on accuracy and timeliness.
• Monitor and resolve daily EDI order issues; maintain and update customer portals as needed.
• Collaborate with production scheduling to align delivery timelines with manufacturing priorities.
• Track finished goods inventory and recommend adjustments to meet customer demand.
• Report on key performance indicators such as on-time delivery, backlog status, and service trends.
• Support product launches, including setup of new items, shipping locations, and routing requirements.
• Contribute to the development of order processing procedures and contingency plans.
• Identify service gaps and propose solutions to support continuous improvement initiatives.

Essential Skills

• 3+ years of proven experience in a customer service role, preferably in a manufacturing or industrial setting.
• ERP experience, ideally with SAP or Plex.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.

Additional Skills & Qualifications

• Strong organizational and multitasking skills.
• Strong problem-solving abilities and attention to detail.
• Experience with OEM portals
• Familiarity with EDI standards is a huge plus

Work Environment

Work alongside a team of two others in a supportive environment where teamwork and innovation are valued. The dress code is business casual, and core working hours are Monday through Friday, 8 AM to 5 PM. Enjoy a comprehensive benefits package, professional development opportunities, competitive compensation, and recognition for your contributions.