Mortgage Customer Service Representative

Description

English $17. Bilingual in Spanish $18.50.

Mortgage Servicing Class - 10/29 Start Date

First 30 days fully on-site for training. Training Schedule is 9:30am to 6pm

10:30am to 7pm or 11:30am to 8pm hybrid after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

***NO TIME OFF IN FIRST 6 WEEKS!***

Responsibilities:

• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.

• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.

• Will receive questions from borrowers, insurance agents and financial institutions.

• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.

• Majority of calls will be in regards to payment and/or coverage questions.

• The CSR must be able to multi-task between various systems to research and document the phone calls.

• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

Skills

customer service, call center, data entry, mortgage, insurance, flagstar bank, united wholesale mortgage, UWM, rocket mortgage, teleperformance, dialog direct, concentrix, macys, starbucks, target, publix

Top Skills Details

customer service,call center,data entry

Additional Skills & Qualifications

***TESTING: Basic Computer Literacy (70% is passing) One Minute Typing Test (35 WPM is Passing)***

MUST HAVE:

• At least 1 year of RECENT customer service experience (call center experience is preferred, but will consider candidates with front desk/admin experience - NOT just retail or food service)

• Efficient in using a windows PC computer and navigating their software system (super easy to learn)

• typing: at least 35 WPM

• Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)

• **internet connection** - will be required to train remote and work remote.

• Reliable transportation

NICE TO HAVE:

• 2+ years of call center experience

• Insurance or mortgage bgc

DQ'S:

• No relevant recent experience of call center or Admin

• No active internet connection (Unless they are willing to be completing in office)

• Unable to work in the office

• Poor communication skills (includes tone of voice)

• Needing time off in first 4 weeks

Experience Level

Entry Level

#priorityeast