Social Media Customer Service Rep (Bachelors Degree Required)

Social Media Customer Relationship Specialist Remote after training

Company // Leading American automotive company

Schedule // (5 openings) Fulltime Day Shift. (We also have 2 openings on Overnights) Will work 40 hours per week. Shift bids occur Quarterly

Location // Warren, Michigan

Pay Rate // Inquire Within

Training // Hybrid, Onsite in Warren, MI.

Remote // Mostly Remote after Training.

Equipment // Provided

Paid // Weekly

Must Have:

• Ability to commute and train at the office in Warren, MI
• 1+ years’ experience supporting customers in a professional setting
• Bachelor’s Degree Required

Benefit(s):

• Fun/Interesting workload that has Remote Possibility after training
• A cutting-edge team that cares and invests in your development
• Health Dental Vision 401k PTO Paid Holidays EAP(s) etc.
• Weekly pay
• Ability to advance within a Fortune 50 Company.

Overview: 

This is a customer service position that uses social media as a platform. In this position, you will NOT be responsible for creating pictures

and advertisements….

Day to Day Duties:

• Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
• Create and manage 'cases' for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks and achieve operational metrics.
• Proactively identify leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interaction.

Other: Department size – 50+

Company size – 90,000+

Experience Level

Entry Level