Dealer / Web Chat Support Agent

Location: Warren, MI (Onsite Training) + Work‑From‑Home

Employment Type: Full-Time

Schedule: 8‑hour shifts between 7 AM – Midnight (Fixed for 13‑week periods)

About the Role

We are seeking skilled Dealer / Web Chat Support Agents to provide real‑time online assistance to customers during their vehicle shopping process. Instead of visiting a dealership and feeling pressured, customers can chat with you—an informed, friendly support agent—who guides them through questions about vehicles, features, pricing, incentives, and dealership information.

This position focuses on pre‑sale support, not general customer service.

Responsibilities

• Assist customers online as they research and shop for new or used vehicles.
• Answer inquiries about products, features, trims, benefits, incentives, and promotions.
• Provide proactive support with dealership questions, vehicle locates, and product concerns.
• Identify sales opportunities by delivering clear, accurate, and enthusiastic responses.
• Maintain high levels of professionalism and act as a customer-first representative at all times.
• Support general service appointment questions (no service troubleshooting or post-sale support).
• Participate in pilot programs and evolving technology platforms with precision and accuracy.

Required Qualifications

• Bachelor’s degree
• Strong written communication skills — excellent grammar, clarity, and tone are essential
• 6 months to 1 year of customer service experience, ideally with brands known for a strong service culture (e.g., Nordstrom, Apple, Zappos, Chewy)
• Strong attention to detail, high level of professionalism, and strong organizational skills
• Ability to work independently and meet deadlines

Preferred Qualifications

• Strong ability to translate complex thoughts into concise, high‑quality writing
• Positive, self‑motivated attitude with strong interpersonal skills

Work Environment

• Training is onsite in Warren, MI
• After training: Work‑From‑Home indefinitely
• Required onsite schedule during training: Tuesday, Wednesday, Thursday
• Agents will receive chats from customers nationwide and see which dealership initiated the interaction

Schedule & Pay Details

• Operation runs 24/7, with active schedules between 7 AM and Midnight
• Flexibility required to work any shift within this window
• Shifts remain the same for 13 weeks at a time

Why This Role Matters

This team plays a critical role in improving the digital shopping experience for car buyers nationwide. With more customers researching vehicles online, the Dealer Chat Support team ensures buyers receive fast, accurate, and friendly support during one of their most important purchasing decisions.

Interested in Applying?

If you are an exceptional writer, a customer-focused communicator, and someone who thrives in a digital support environment, we’d love to hear from you

This is a Contract position based out of Warren, MI.

The pay range for this position is $19.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Warren,MI.

This position is anticipated to close on Mar 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.