Job Title: Chargeback Specialist

Job Description

As a Chargeback Specialist, you will ensure the integrity of the Customer Master data by adhering to established protocols for record creation and maintenance, including naming conventions and trade class assignments. You will manage membership lists for contracts by monitoring communications and relevant websites for updates. Additionally, you will maintain SAP contract relationships, resolve contract discrepancies, and partner with various departments to manage chargeback claims.

Responsibilities

• Maintain consistency in Customer Master creation and maintenance.
• Monitor and update membership lists for contracts via email, fax, and websites.
• Ensure SAP contract relationships are current and accessible for members.
• Resolve contract discrepancies promptly, partnering with Commercial Pricing Administrator and National Sales.
• Reconcile chargeback claim collections with Accounts Receivable and trading partners.
• Administer chargeback processing system through daily verification and audits.
• Review and process chargebacks received via EDI, issuing credits within two days.
• Analyze customer master files to identify and correct duplicates or errors.
• Ensure compliance of PHS/340B entities with governmental regulations.
• Validate the accuracy of contracts prepared by Commercial Pricing Administrator.
• Run reports and queries to ensure debits are processed correctly.
• Collaborate with SAP team to identify and implement process improvements.

Essential Skills

• 3+ years of experience with chargebacks.
• Experience in the pharmaceutical industry.
• Strong understanding of Accounts Receivable and finance analysis.
• Proficiency in chargeback processing and reconciliation.

Additional Skills & Qualifications

• SAP experience is highly advantageous.
• Experience with deduction management and finance.

Work Environment

This position offers a fully remote work environment, allowing flexibility in location. You will join a global corporate team that uses SAP as its ERP system. While minimal Excel usage is required, it is used monthly to track SAP transactions and backlogs.