District Manager

District Mgr

Position Profile

Role Overview:
Drives, leads, and develops a sales team of Account Managers to demonstrate customer-minded and consultative selling competencies in the sales district. Coaches the team to leverage business, account planning, pipeline, and opportunity management to achieve objectives. Responsible for driving results through new business development and the expansion of services across the customer base. Manages and adjusts to business conditions based on the proactive management of the P&L of the district.

Job Duties and Responsibilities:

• Drive a sales team to execute on Ricoh's Equipment and Services Strategy, capabilities, standards, and actions.
• Ensure profitable equipment and services growth for assigned accounts, including contract retention and expansion, and the addition of services.
• Focus on New Business Development with an emphasis on Ricoh's hardware and market-based services portfolio.
• Drive market share with Ricoh's services portfolio, championing and driving new services as added to the portfolio.
• Hold Account Managers accountable for driving sales activities, achieving specific KPIs, and closing deals at the client level, resulting in deeper penetration into the account.
• Set clear expectations by creating rigor and routine and inspecting activity that supports the sales objectives.
• Collaborate with internal resources to align activities, support, and talent to deliver sales.
• Actively engage peers and specialty areas to address issues or develop stronger processes for driving growth.
• Coach and develop talent, assessing strengths and weaknesses.
• Coach Account Managers through the defined selling methodology, ensuring they grasp the fundamentals and hone their abilities to meet high standards.
• Create development plans with Account Managers to continually challenge them to raise the bar.
• Engage proactively to achieve company financial targets.
• Manage the business by executing KPIs.
• Drive GP through all lines of the business.
• Review and adjust to the needs of the business based on the District P&L.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications):

• Bachelor's degree required or equivalent experience in a related field.
• 7+ years of experience selling products and services.
• 5+ years of sales management experience.
• Consultative sales experience.
• Industry experience preferred.
• P&L knowledge and understanding.

Knowledge, Skills, and Abilities:

• Energetic: Lead through a lens of possibility and positivity.
• Adaptable: An adaptable leader with an aspirational mindset for growth.
• Service-Oriented: Puts customers at the center of focus.
• Innovative & Future-Focused: Leads creativity by focusing on short- and long-term goals.
• Open-Minded & Authentic: Inclusive, honest, genuine, and trustworthy.
• Data-Driven: Makes fact-based decisions and uses data for direction and understanding.
• Accountable: Takes ownership of words, actions, and results.
• Agile: Leads people and drives outcomes through activity.
• Expert customer service and sales skills.
• Strong ability to manage and motivate teams to attain account and district goals.
• Effective communication skills at all levels of the organization, both internal and external.
• Demonstrated listening and problem-solving skills.
• Ability to give and receive constructive feedback.
• Strong interpersonal and self-motivational skills.
• Strong business acumen and leadership skills.
• Models behavior to foster and maintain teamwork.
• Understands, develops, and/or implements company initiatives.
• Proficient computer skills (e.g., Microsoft Office Suite).

Working Conditions, Mental and Physical Demands:

• Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
• Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbent's decisions, outcomes, and potential outcomes.
• Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts).
• Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, etc.).
• Requires periodic customer site visits, which may or may not be serviced by public transportation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.