Customer Account Specialist

Description

Scope: This position is responsible for managing the order to invoice process for customers including timely delivery, meeting product requirements and accurate invoicing. This position will work closely with sales and supply chain departments to fully satisfy customer expectations. This individual must provide the highest quality customer service and represent the company in a positive professional manner at all times.

Major Responsibilities/Accountabilities:

- Enter orders received via fax, email and phone into SAP system

- Resolve all non-technical inquires including tracing shipments, providing prices and product availability dates

- Resolve order and service issues by gather and analyzing facts and data to identify immediate solutions

- Enter Customer Feedback Reports

- Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis and other required documentation to customers

- Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs

- Coordinate with shipping locations, production planners, transportation and credit to ensure seamless order transactions

- Some export management including: handling Letters of Credit, coordinate bookings with freight forwarders and preparing documentation

- Support order management through customer’s portals

- Resolve payment discrepancies and support invoice collections

- Team project work for process improvement

- Call customers to engage on forecast requirements

- Export management including handling Letters of Credit, coordinate bookings with freight forwarders, and preparing documentation

Skills & Qualifications

2+ years of order management experience in a manufacturing environment required, export experience preferred

Experience with an ERP system, SAP experience preferred

Microsoft Word and Excel (pivot tables, formulas, sort/filter)

Positive attitude

Proven oral and written communication with clients

Strong analytical and problem solving abilities

Able to make timely decisions, organized, efficient and demonstrates time management skills

Takes owner ship of issue resolution and is willing to go above and beyond to provide high quality service