IAM Customer Support Coordinator (On-site)

Looking for an IAM Project Coordinator! On-site in Kansas City!

Description

• Provides accurate, professional, and timely customer service/support to a variety of internal and/or external customers.
• Contributes to meeting or exceeding department and unit metrics related to accuracy, timeliness, and customer satisfaction.
• Adheres to established SOPs and/or checklists when handling requests from internal and/or external customers.
• Ensures sensitive information is secured and only shared with authorized contacts.
• Verifies accuracy of requests and conducts due diligence when handling a variety of customer/business-specific requests.
• Due diligence may include assessing customer eligibility, verifying authorized signatures, coordinating with other departments/business lines/Districts, and/or conducting additional research for customer requests.
• Follows information security controls when performing credentialing/setting up of Federal Reserve products, services, and/or applications for external/internal users; modifying/discontinuing accesses; communicating access instructions to users; mapping user credentials and server certificates; and provisioning physical devices for access control and encrypted information storage.
• Monitors inventory and completes daily accounting activities to reflect inventory levels.
• Processes accounting entries to other Reserve Banks. Works with management to investigate and resolve discrepancies and assists in the receipt and validation of new device inventory shipments.
• Identifies and escalates time critical issues to staff members or management as appropriate.
• Coordinates and completes testing activities for application maintenance, enhancement, and issue resolution.
• Engages with all relevant stakeholders to maintain existing technologies and develop/implement new technologies, workflows, and processes.
• Reports and monitors related outages/issues and supports testing efforts for contingency verification.
• Reviews, recommends, and/or implements changes to procedures, processes, and/or checklists to improve operational efficiencies.

Qualifications

• Typically requires 0-3 years of relevant experience.

• High School education or GED.