Mortgage Call Center Loan Specialist

Customer Experience Specialist (Entry-Level)

Support customers through the mortgage loan process in a fast-paced onsite call center in St. Louis, Missouri. You'll handle calls, texts, and emails, manage up to 75 loans at a time, and provide excellent service from start to finish.

Key Responsibilities:

• Handle ~30 calls/day and manage ~60 loans/week
• Communicate with customers via phone, text, and email
• Track loan progress from start to closing
• Enter and verify data accurately
• Collaborate with internal teams to solve problems
• Follow company policies and meet performance goals

Schedule & Availability:

• Onsite position in St. Louis, MO
• Standard hours: Monday–Friday, 8:30 AM – 5:30 PM
• Office open from 6 AM – 8 PM; some flexibility available
• Must be available to work between 7 AM – 7 PM as needed
• One late shift (until 7 PM) per week (with a late start the next day)
• Required to work 2 Saturday shifts per quarter, 8 AM – 12 PM

Top Skills Needed:

• Customer Service: Friendly, clear, and professional communication
• Call Center Experience: Comfortable handling high call volumes
• Mortgage or Financial Services Knowledge: Preferred but not required
• Tech Savvy: Proficient with Microsoft Office, Google tools, and CRM systems
• Problem Solving: Able to think critically and resolve issues quickly
• Time Management: Stay organized and meet deadlines
• Team Player: Works well with others and independently
• Attention to Detail: Accurate with data and documentation