Customer Service Representative

Description

Customer Service Representatives (CSRs) serve as the frontline and public face of healthcare organizations. In this role, CSRs will manage a variety of responsibilities, including handling incoming and outgoing phone calls, performing general clerical duties, entering data, processing photo IDs, responding to customer inquiries, and providing receptionist and administrative support.

Additional Skills & Qualifications

• Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels

• Provide top-quality customer service experience to a diverse customer population

• Enter Customer Contact information into appropriate software system, ensure accuracy of data entries

• Conduct outbound phone calls

• Schedule trips in the most cost effective manner

• Meet job specific key performance indicators and goals

• Respond to all inquiries within a timely and professional manner

• Respond and document customer complaints

• Provide support on special projects as needed

• Maintain daily customer scheduling for Eligibility staff

• Collect, track and maintain all monies collected for replacement IDs

• Maintain confidentiality and comply with HIPPA regulations

• Anticipate needed supplies and order replacement supplies in a timely manner

• Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors

• Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate

•Design filing systems, document scanning and ensure they are maintained and up-to-date electronically

•Provide comprehensive reception coverage while maintaining a high level of professionalism

Experience Level

Entry Level