Order Entry Specialist

Job Description

The primary focus of this role will be data entry, involving the processing of customer orders received via email into the ERP system.

Responsibilities

• Receive and process customer orders in the automated order processing system.
• Act as a liaison between customers and Field Sales, providing professional account management.
• Review reports to ensure shipping schedules and order data are accurate.
• Maintain a high level of product knowledge and application using various resources and training tools.
• Maintain and expand the CRM database to capture customer profiles, requirements, and other relevant data.
• Research credit/debit memos for individual districts.
• Support Field Sales by processing sample requests, addressing customer concerns, and managing price requests.
• Review sales trends for assigned geographical areas and report changes to inventory planners and Field Sales.

Essential Skills

• 2 - 5 years of experience in order entry or order management.
• Experience using an ERP system, with D365 preferred.
• Intermediate proficiency in Excel, including pivot tables and lookups.
• Accurate data entry skills.
• Excellent written and verbal communication skills.
• Strong analytical, time management, and organizational skills.
• Ability to work independently and as part of a team.

Additional Skills & Qualifications

• Experience using a CRM system, with Salesforce preferred but not required.

Work Environment

The role requires 100% in-office presence from Monday to Friday, with working hours from 8 am to 5 pm.

Job Type & Location

This is a Contract position based out of Saint Louis, Missouri.