Intake Coordinator

Job Description

We are seeking a detail-oriented and compassionate Intake Coordinator to support our infusion pharmacy operations. This role is responsible for managing patient intake, verifying insurance, coordinating care, and ensuring a seamless onboarding experience for patients receiving specialty infusion services.

Responsibilities

• Receive and process patient referrals and intake documentation.
• Verify insurance coverage and obtain prior authorizations.
• Enter patient data into EMR systems, including medical history and medication profiles.
• Communicate with physicians, case managers, and other healthcare professionals to coordinate care.
• Schedule nursing services and follow up with patients as needed.
• Maintain accurate and up-to-date patient records.
• Ensure compliance with HIPAA and other regulatory standards.
• Provide exceptional customer service and support to patients and families.

Essential Skills

• Pharmacy Technician Certification (required)
• High school diploma or equivalent; associate degree preferred
• 1–2 years of experience in healthcare intake, pharmacy, or medical administration
• Proficiency in EMR systems and Microsoft Office
• Strong communication, organizational, and multitasking skills

Additional Skills & Qualifications

• Compassionate demeanor and ability to handle sensitive information with discretion

Work Environment

The position is based in an office setting, working Monday through Friday from 8 AM to 5 PM, with a one-hour lunch break. The environment is supportive and offers professional development opportunities, along with benefits such as health, dental, and vision insurance, a 401(k) with employer match, paid time off, and holidays.