Service Desk Analyst

Description

The agent will be logging into a phone queue for their defined work schedule and will handle phone calls from remote employee’s on all hardware and software topics.

These calls will include support of Laptops and Office 2013 suite, Printers, Remote connectivity (VPN, Hot spots), Wi-Fi and wired connectivity issues along with various off the shelf apps like Adobe reader, Flash etc.

The agent will be working with Windows 10 and offering support for O365.

Skills

Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service

Top Skills Details

Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service

Additional Skills & Qualifications

They need to make sure that they can handle 30-40 calls a day.

Experience Level

Expert Level