Desktop Support Engineer

Overview:

We are seeking an experienced Desktop Support Engineer to provide high‑quality end‑user support in a dynamic business environment. This role requires strong technical expertise across Windows systems, Microsoft 365, and enterprise applications, along with excellent customer service and time‑management skills. The ideal candidate is self‑motivated, detail‑oriented, and comfortable handling multiple priorities independently or as part of a team.

Responsibilities:

• Provide advanced desktop and end‑user support, troubleshooting hardware, software, operating system, printing, and network‑related issues.
• Support and administer Microsoft 365 services, including Office 365 applications and Exchange Online.
• Diagnose and resolve complex technical issues through research, analysis, and independent problem solving.
• Deliver clear, professional communication to end users, technical teams, and management.
• Manage multiple support requests and projects simultaneously while maintaining a strong sense of urgency.
• Document issues, resolutions, and procedures to support knowledge sharing and continuous improvement.
• Collaborate with cross‑functional teams to resolve escalated issues and improve service delivery.

Qualifications:

• Associate’s or Bachelor’s degree in Computer Science or a related field, or equivalent professional experience.
• 5+ years of experience in Desktop Support, Help Desk, or Systems Administration roles.
• Strong experience supporting Windows 10 environments and Microsoft Office 365 applications including Outlook, Excel, Word, and SharePoint.
• Familiarity with Exchange Online administration.
• Solid understanding of operating systems, business applications, printing systems, and basic networking concepts.
• Excellent analytical, troubleshooting, and problem‑solving skills.

Professional Skills & Attributes:

• Exceptional customer service skills with strong verbal and written communication abilities.
• Highly organized with superior time‑management skills and a proactive mindset.
• Self‑motivated, results‑oriented, and accountable for outcomes.
• Able to work independently as well as collaboratively within a team.
• Comfortable managing multiple tasks and projects concurrently.
• Motivated to research solutions, learn new technologies, and adapt quickly with minimal guidance.

Job Type & Location

This is a Contract position based out of Durham, NC.

The pay range for this position is $20.00 - $37.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Durham,NC.

This position is anticipated to close on Apr 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.