Customer Service Representative

Description

🌟 About the Role

Join the frontlines of recovery and make a direct impact in the lives of families affected by Hurricane Helene. As a Door-to-Door Outreach Specialist, you’ll be the face of hope and information—educating residents about FEMA relief funding and guiding them toward resources that can help rebuild their homes and lives.

This is not a sales role—it’s a mission-driven opportunity to serve your community and ensure no eligible household is left behind.

🗺️ Regional Assignments

Outreach Specialists will be assigned to one of the following regions in Western North Carolina: Buncombe or Hendersonville Counties

Each region will be supported by a two-person team traveling door-to-door together. One team member will drive, and the driver will be reimbursed at the federal rate of $0.70 per mile.

Key Responsibilities

• Conduct door-to-door outreach in assigned region

• Inform residents about FEMA disaster relief programs and how to apply for federal assistance

• Collect basic contact information and assess interest in follow-up support

• Build trust and rapport with community members through respectful, empathetic engagement

• Track outreach progress and submit daily reports on interactions and outcomes

• Collaborate with local partners, relief coordinators, and FEMA liaisons to ensure accurate messaging

• Use mobile tools to log visits, share digital resources, and schedule follow-ups

• Provide excellent and consistent customer service to support applicants, the client, constituents, and Program team members.

• Demonstrate knowledge of program from intake, through construction, and closeout

• Canvassing assigned neighborhoods to engage residents in person

• Communicating program goals, benefits, and eligibility requirements clearly

• Recording resident responses, questions, and follow-up needs accurately

• Distributing outreach materials (flyers, brochures, contact info)

• Addressing basic concerns and referring complex issues to appropriate staff

• Maintaining a positive, respectful, and professional demeanor during all interactions

• Reporting daily progress and feedback to campaign supervisors

• Other duties as assigned.

Qualifications

• 💬 Strong communication skills and a passion for community service

• 🧭 Familiarity with Western North Carolina neighborhoods preferred

• 🚗 Reliable transportation and willingness to travel locally (mileage reimbursed for drivers)

• 📱 Basic tech proficiency (smartphone apps, GPS, data entry)

• 💪 Ability to walk for extended periods and work outdoors in varying conditions

• 🌍 Bilingual (English/Spanish) a plus

What We Offer

• Travel and lodging covered for training

• Supportive team environment with daily check-ins and guidance

• scheduling within the Tuesday–Saturday work week (40 hours per week)

• Opportunity to make a tangible difference in disaster recovery