Support Coordinator

Remote Healthcare Customer Service Representative

Start Date: October 2025

Contract Duration: 12 months

Pay Rate: $22/hour

Schedule: TBD (No time off allowed during training)

Work Setup: 100% Remote (equipment provided)

Position Overview

Join a mission-driven team supporting patients and healthcare providers through compassionate, high-quality service. As a Healthcare CSR, you’ll serve as the primary inbound support for Care Coordinators and Reimbursement Case Managers, helping patients navigate access to prescribed therapies and affordability programs.

Key Responsibilities

• Provide empathetic, high-volume phone support to patients and healthcare providers
• Educate patients on program eligibility, enrollment, reimbursement, and affordability resources
• Partner with prescribers to remove non-clinical barriers to therapy access
• Maintain accurate records and follow SOPs, call guides, and program protocols
• Escalate complex cases appropriately and communicate updates to Program Managers and Clients
• Act as a liaison between patients, providers, and internal stakeholders
• Ensure confidentiality and compliance with pharmacovigilance and data protection policies
• Support program effectiveness through advocacy, education, and service facilitation

Required Skills & Experience

• Minimum 2 years in healthcare customer service or high-volume call center
• Strong understanding of medical and pharmacy insurance (Medicare, Medicaid, VA, DOD, commercial)
• Experience with CRM software and Microsoft products
• Excellent verbal and written communication skills
• Proven ability to multitask, manage time, and maintain attention to detail
• Empathetic listening and de-escalation skills
• Reliable, punctual, and committed to consistent attendance
• Associate or Bachelor’s degree preferred

Best Fit for This Program

• Passionate about helping others and eager to learn
• Professional, organized, and self-sufficient
• Comfortable in fast-paced, call center environments
• Flexible and adaptable to evolving program needs
• Committed to long-term success and positive outcomes