Program Manager

Description

This Program Manager will have to work on-site in RTP at least two days a week.

Job Description

The Global Customer Experience (CX) Centers Intellectual Capital (IC) Digitization Project Manager will works with various projects to keep project plans on task.

o Perform a wide range of tasks, quickly responding to changes in demands, direction and priorities, and accept new challenges, responsibilities and assignments. Able to switch rapidly between different projects with multiple competing priorities in a very fast-paced environment

o Majority of effort will allow for Remote Office and In Office flexibility, with the expectation to occasionally travel to a site-specific Office outside of primary worksite”

 Success Track Intake

Manage Intake requirements to ensure compliance

Manage required meeting series to completion of Intake Phase w/ handoff to LoE Phase

Success Track Delivery

Drive Delivery Steering teams based on Intake requirements

Manage Delivery LoE & Steering meetings to ensure:

Resource funding and allocation

On-time delivery of Intellectual Capital (IC)

Delivery Reporting for first time in OSV/Syslog/AFM

Time to Delivery Target

Resource utilization

Quantity / Count

Liaison across multiple originations to ensure required development is completed on-time

"IC Type" Business Development - Initial standardization against what we know today (Examples: Syslog and AFM into Gnosis, IC Toolbox - Creation of new IC teams for ST, discovery of existing process and documentation, etc)

Op Model Process creation

New IC Types - From Intake to RTB

Existing IC Type Reboots

Skills

Program management, Project management, Pmp, Agile

Top Skills Details

Program management,Project management,Pmp,Agile

Additional Skills & Qualifications

70% of day will be spent tracking project timelines with Project Managers and scheduling meetings with stakeholders and gathering information.

30% of time will be attending meetings with Project teams and working with PM's & engineers to get updates on projects.

Experience Level

Expert Level