Clinical Case Manager, Behavioral Health

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilization of available resources and optimal, cost-effective outcomes.

Assessment of Members:

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  Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services.
  
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  Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues.
  
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  Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated.
  
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  Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services.
  

Enhancement of Medical Appropriateness and Quality of Care:

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  Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member's needs to ensure appropriate administration of benefits
  
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  Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes
  
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  Identifies and escalates quality of care issues through established channels
  
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  Ability to speak to medical and behavioral health professionals to influence appropriate member care.
  
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  Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health
  
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  Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
  
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  Helps member actively and knowledgably participate with their provider in healthcare decision-making
  
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  Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs.
  

Monitoring, Evaluation and Documentation of Care

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  In collaboration with the member and their care team develops and monitors established plans of care to meet the member's goals
  
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  Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.
  
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  Ability to take and manage crisis calls.
  

Required Qualifications:

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  Unencumbered Independent Behavioral Health clinical license in the state where they work:
  

Licensed Mental Health Counselor (LMHC)

Licensed Clinical Social Worker (LCSW)

Licensed Independent Social Worker (LISW)

Licensed Marital and Family Therapist (LMFT)

Licensed Master Social Worker (LMSW)

Licensed Professional Counselor (LPC)

Licensed Social Worker (LSW)

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  3+ years of direct clinical practice experience post masters degree, e.g., hospital setting or alternative care setting such as ambulatory care or outpatient clinic/facility
  
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  3+ years minimum of Behavioral Health experience
  
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  Applicants must be willing to work standard business hours in EST or CST.
  

Preferred Qualifications

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  Case management and discharge planning experience
  
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  Crisis intervention skills
  
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  Managed care/utilization review experience
  
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  Ability to take and manage crisis calls
  

Education

Minimum of a Master's degree in Behavioral/Mental Health or related field

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $142,576.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

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  Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
  
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  No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  
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  Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/15/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.