Desktop Support Technician

About the role

We’re looking for an IT Deployment Technician to stage, configure, and deliver

Windows 11 workstations at scale. You’ll prepare devices, install and configure

Microsoft 365 apps (with emphasis on Outlook), perform basic troubleshooting,

and keep clean records in Ivanti. Success in this role means getting users

productive on day one while maintaining accurate ticket and asset data.

What you’ll do

• Receive, unbox, and inventory hardware; asset‑tag and update records in

Ivanti (ticket/asset system).

• Set up Windows 11 laptops/desktops: apply baseline settings, drivers,

firmware/BIOS updates, Windows updates, and required security controls

(BitLocker/MFA steps as applicable).

• Install and configure Microsoft 365 apps: Outlook profile setup, Teams,

OneDrive sync, Office apps, and any line‑of‑business software.

• Perform basic troubleshooting during and after build: login/profile issues,

network connectivity (Wi‑Fi/Ethernet/VPN), printers/peripherals, display/dock

problems, and common Windows 11 errors.

• Prepare user kits (docks, monitors, keyboards, headsets) and provide clear

first‑login guides or quick walk‑throughs at handoff.

• Coordinate deployments with users and the support team; provide walk‑up/go‑live

support to keep cutovers on schedule.

• Maintain ticket hygiene in Ivanti: create/own tickets, update status,

document steps and resolutions, and close within SLAs.

• Process returns, swaps, and RMAs; sanitize and redeploy devices per policy.

• Contribute to checklists, deployment runbooks, and knowledge base articles;

suggest improvements to standard build steps.

What you bring (required)

• 1–3+ years in end‑user computing, desktop support, or deployment operations.

• Strong Windows 11 skills: user profiles, drivers, updates, device settings,

and common troubleshooting.

• Microsoft 365 experience: installing and configuring Office apps, Outlook

profiles/calendars, Teams, and OneDrive.

• Familiarity with Ivanti for ticketing/asset updates (or similar ITSM tools)

and disciplined documentation habits.

• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) to validate

connectivity and resolve simple issues.

• Clear, patient communication and strong customer service; comfortable

supporting users during pickup/cutover.

Nice to have (preferred)

• Experience with imaging/provisioning (Intune Autopilot, SCCM/MECM, MDT/WDS)

and driver/BIOS utilities (Dell/HP/Lenovo).

• Basic PowerShell for post‑deployment tasks (app installs, device rename, log

collection).

• macOS familiarity for mixed environments; A/V and conference‑room setup

experience.

• Hardware break/fix (keyboard, memory, SSD, battery swaps) and vendor RMA

workflows.

Key success metrics

• On‑time device delivery and first‑time‑right build rate.

• SLA attainment for ticket updates and closure in Ivanti.

• Asset record accuracy and reduction in post‑deployment rework.

• Positive user feedback/CSAT during deployment windows.

Work environment and logistics

• Onsite/hybrid as required for staging and handoffs.

• Ability to lift/move 25–40 lbs and stand for periods during

staging/deployments.

Job Type & Location

This is a Contract position based out of Winston-Salem, NC.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Winston-Salem,NC.

This position is anticipated to close on Feb 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.